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Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
SHADOW tracks all calls including long distance, local, international, internal* and misdialed. In order to determine any accurate traffic study all traffic must be used. Often businesses with high local call volumes that rely heavily on customers calling in are very concerned about busy signals and long hold times. SHADOW provides comprehensive traffic reports to highlight grade of service, peak hours and call volumes. This assists telecom. managers in determining whether the network is over/under utilized.
Cost allocation to various corporate levels is essential in organizations that function on tight telecom budget. SHADOW provides detailed reports for cost allocation to cost center, department, division, extension, authorization code etc. These reports assist in budgeting, forecasting and internal billing while taking into account all telephony-related expenses including long distance, inventory and facility charges.
SHADOW provides the means to gather, cost and charge back call information to account codes, projects and/or client matter numbers. This information is readily available at the touch of a button. Therefore, customers do not have to wait for month-end reports before they do billing. Additionally, customers may attach their own mark-up and surcharges to billable items.
SHADOW provides instantaneous billing for billback environments such as: hotels, motels, resorts and hospitals. Telephony expenses are a major cash-cow for most hospitality environments. SHADOW provides all the necessary tools for check-in, check-out, markups, surcharges and posting to property management systems.
SHADOW uses concrete historical data to provide customers with an unbiased concise picture of their telephone expenses (including local, flat rate, domestic and international). SHADOW will analyze proposed tariffs before the customer subscribes to such services.
SHADOW highlights calls made using the wrong facility (ie. long distance calls that could have used the flat rate lines). SHADOW provides exception management reports which highlight long duration, excessive cost and misdialed calls. Each call may be pinpointed to a particular extension or authorization number.
SHADOW provides detailed reports of incoming caller identification. This is especially important for service centers logging customer inquiries, advertisers looking to pinpoint incoming 800/888 regions and managers evaluating incoming facilities.
The popularity of diskette billing has given many customers the ability to quickly and easily analyze the traffic from their provider. SHADOW provides the means to consolidate popular packages from telco, flat rate and alternate long distance providers.
SHADOW provides detailed telephone charges reports which highlight phone usage practices. This often encourages more focused and right to business calls. Specific reports are designed to set goals and productivity standards.
Through a series of sophisticated processes, hard telephone invoices are interfaced directly into SHADOW for detailed billing, budgeting, cost consolidation, service comparisons and network management
Features:
Compatible with SIP, IP and PBX data
Versions for General Business, Professional and Hospitality
Logs data from traditional serial PBX, UDP/TCP, telnet, ODBC and other modes of connectivity
Multi-Site, Multi-User and Multi-Platform
Works with virtually any telephone system
Automatic Job Scheduler
Dial-up, FTP and Direct Polling
HTML, RTF and TXT reporting
Complete with V&H Tables and Tariff structures
Superior costing engines for any country
Integrates with all popular Property Management Systems
Email reports
Dynamic Filtering Criteria for Ad-hoc Reporting
No maximum call capacity
Integrates with CTI applications
Emergency and Ad-hoc Notification
Poll multiple devices simultaneously
Countless Report Templates or design your own
Tracks Internet, Data and ISDN traffic
Determine best available services with Carrier Comparison
For quotes please call, fax or e-mail
Sentry Information Technology, LLC
6002 Greeley Blvd
Springfield, VA 22152
703 336 9805 (p)
801 618 1605 (f)